Our Commitments 

Merthyr Tydfil Public Libraries have a commitment to ensuring that all those who live, work or study in the Merthyr Tydfil area benefit from a strong library service and are committed to providing the 18 customer entitlements, which are:

Customers and Communities

  • Ensure friendly, knowledgeable and qualified staff are on hand to help.
  • Stage a range of activities to support learning, enjoyment and enable users to obtain the maximum benefit from the available resources.
  • Provide access to a range of services and resources to support lifelong learning, personal well-being and development, and community participation.

Access for all

  • Open to all members of their communities
  • Free to join
  • Provide a safe, attractive and accessible physical space with suitable opening hours
  • Provide appropriate services, facilities and information resources for individuals and groups with special needs

Learning for life

  • Lend books for free.
  • Deliver free access to information.
  • Provide free use of the Internet and computers, including Wi-Fi.
  • Deliver free use of online information resources 24 hours a day.
  • Provide access to high quality resources in a range of formats, including those in the Welsh language, reflecting changing forms of publication.
  • Share their catalogues, to enable a single search of all Welsh library resources.

Leadership and development

  • Promote libraries to attract more people to benefit from their services.
  • Regularly consult users to gather their views on the service and information about their changing needs.
  • Work in partnership to open up access to the resources of all Welsh libraries.
  • Provide access to the library service’s strategy, policies, objectives and vision, in print and online, in a range of languages appropriate for the community
  • Provide a clear, timely and transparent complaints process if things go wrong.

 

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